Shipping policy

I. Policy Explanation

1.1 Policy Purpose
This policy aims to clearly explain the rules for order processing, delivery, shipping costs, delivery time, tracking, and exception handling, helping you understand the entire shopping process and logistics information, reducing communication costs, and protecting the rights of both parties.

1.2 Effectiveness and Updates
This policy is effective from the date of its release. We reserve the right to adjust and update the policy according to business needs. Updated policies will be published on the website without further notice.

II. Service Scope (Deliverable/Undeliverable)

2.1 Deliverable Countries/Regions
Some countries/regions have already been set up. For areas where logistics are not set up, please contact customer service for consultation!

2.2 Undeliverable Areas
Remote islands, military bases, countries subject to sanctions/logistical restrictions

III. Order Processing Time (Before Shipment)
Pre-sale/Customized Orders: Based on the pre-sale period indicated on the product page (usually 7–15 business days)
Order Confirmation: After successful payment, the system will automatically send an order confirmation email; please check the logistics record yourself after shipment.

IV. Shipping Rules
The checkout page will automatically display the accurate shipping cost.

4.3 Special Notes
Surcharge for remote areas: International remote areas

Customs Duty/VAT: Customs duties, VAT, and clearance fees for international orders are borne by the buyer. Please check the destination customs policy before placing an order.

V. Delivery Time
Standard Line: 7–20 business days (For express logistics, please contact customer service for consultation!)

5.3 Delivery Time Disclaimer
We are not responsible for delivery delays caused by force majeure events such as holidays, customs inspections, weather, and logistics company delays, but we will assist in tracking and handling.

VI. Logistics Tracking
Please check the tracking number yourself within 48 hours after shipment! International Order Tracking: Includes domestic outbound shipment, international shipping, destination country customs clearance, and local delivery.

VII. Order Handling (Lost/Damaged/Delayed)

7.1 Lost Package
International: If not signed for or updated within 30 days of shipment, a full refund or free reshipment can be requested (proof of loss from the logistics company is required).

7.2 Damaged Package
Please inspect the goods upon receipt. Take photos of any damage and contact customer service (within 24 hours).
After verification: Free reshipment, partial refund, or full refund (depending on the extent of damage).

7.3 Delivery Delay
International delays exceeding 20 days: A $5-$10 no-minimum-spend coupon can be requested as compensation.

VIII. Return and Exchange Logistics (Related to After-Sales Service)

8.1 Return Process
Application: Submit a return request in "My Orders". Customer service is available 24/7. Review within Hour

Return Shipment: For domestic orders, the buyer bears the return shipping cost (except for quality issues); for international orders, the buyer bears the return shipping cost, and we do not provide return shipping cost subsidies.

Refund: After receiving and accepting the returned goods, the refund will be credited to your account within 3-5 business days.

8.2 Exchange Process
Exchanges require a new order, and the original order will be processed as a return; or customer service can assist with the exchange process, with the buyer bearing the return shipping cost, and we bearing the reshipping cost (domestic).

8.3 Refusal/Unsigned Delivery
Unjustified refusal/unsigned delivery: The buyer bears the round-trip shipping costs, which will be deducted from the refund.
Quality issue refusal: Full refund, and we will bear the round-trip shipping costs.

IX. Contact Information

Customer Service Email: buwaiwai01@gmail.com

Customer Service Online: Replies within 24 hours.